FAQ

Find answers to common questions about KidsMamas.com. Learn about our baby products, shipping, returns, and more.

• Can I return or exchange an item after purchase?
  No, we do not accept returns or exchanges. Orders can only be cancelled within 1 hour of purchase.

• What if I received the wrong or a damaged product?
  If your order arrives damaged or incorrect, contact us within 24 hours with pictures, and our team will assist you.

• Can I cancel my order?
  Yes, but only within 1 hour of placing the order. After that, cancellations are not possible.

• Do you offer refunds?
  Refunds are only applicable if you cancel your order within 1 hour. Otherwise, all sales are final.

• Why don’t you accept returns?
  For hygiene and safety reasons, especially with baby products, we cannot accept used, opened, or returned items.

• How can I contact customer care?
  You can reach us via WhatsApp or email, and our team will be happy to assist you.