Find answers to common questions about KidsMamas.com. Learn about our baby products, shipping, returns, and more.
Can I return or exchange an item after purchase?
No, we do not accept returns or exchanges. Orders can only be cancelled within 1 hour of purchase.
What if I received the wrong or a damaged product?
If your order arrives damaged or incorrect, contact us within 24 hours with pictures, and our team will assist you.
Can I cancel my order?
Yes, but only within 1 hour of placing the order. After that, cancellations are not possible.
Do you offer refunds?
Refunds are only applicable if you cancel your order within 1 hour. Otherwise, all sales are final.
Why don’t you accept returns?
For hygiene and safety reasons, especially with baby products, we cannot accept used, opened, or returned items.
How can I contact customer care?
You can reach us via WhatsApp or email, and our team will be happy to assist you.
